Training ensures continuing high standards

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JANUARY 2016 | David Claridge

 AN INTERVIEW with Bede Clifton, Sales and Marketing Manager, Country Club Tasmania.

Roughly how many people are employed by the business?

Country Club Tasmania employees over 400 locals.

What are the benefits/ perks of working for such a company?

Country Club is a proud Employer of Choice and some of the great reasons to work for us are:

• above Award wages

• paid parental leave

• income protection for eligible employees

• free secure parking

• free laundered uniform or drycleaning

• free meals

• wide range of Federal Group discounts as well as external suppliers

• reward and recognition program

• employee assistance program – just to name a few!

What do you look for in people when hiring/ what skills/ qualifications are required?

As a privately owned company, the founding Farrell family see our employees as the heart of our business.

Our core values of respect, integrity, teamwork and passion are how we work and behave – much more than words.

We believe if you have the right attitude and the same values as us, we can teach you the rest.

Of course, if you join us with hospitality skills, then you have a head start.

Certain roles have qualification requirements such as Responsible Service of Alcohol or Responsible Conduct of Gaming, of which you will need to obtain before commencement of employment.

What can you say to people who are interested in working at the country club in the future?

All of our current vacancies are listed on our careers page – www.countryclubtasmania.com.au/careers. If you see a position you are interested in, applications must be made online via the website. If you have any queries, you can contact our Recruiter on (03) 6335 5738 or email careers@ countryclubtasmania.com.au.

What goes on at the Network Gaming training centre near Bass Country Club Villas?

Network Gaming provide free training to all hotel and club staff in the operation of TASkeno and Gaming machines.

There are 4 training courses we cover: Keno Writer and Senior Writer, Gaming Machine Attendant and Supervisor.

The northern training centre is used to train all staff from hotels and clubs from Smithton to St Helens and everywhere in between.

We run courses 2 -4 days a fortnight. We run courses out of our southern training centre on alternative weeks.

From November to mid-December we train every week at the centre as venues have an increase of staff over the holiday period.

We train over 500 people a year at the centre, plus any one-off training that may be required (if a new venue opens and we need to train a full complement of staff outside our scheduled training roster or a new operator takes over a hotel – they need to be trained to get a licence).

I also use the room for staff meetings with my two northern Business Development Executives or when we hold state-wide marketing and service program meetings.

We have had a training room located at this building for over 15 years.

Is there anything else you would like to add?

There are a number of pathways to a career in Hospitality.

If you are seeking a role at Country Club Tasmania, previous experience in any type of customer service offering will be highly regarded.

At Country Club, careers can also be built alongside Hospitality qualifications such as Certificates in Hospitality, Kitchen Operations and Cleaning Operations.

Mike Moores